Your Questions, Answered
Whether you’re booking for the first time or just want to know how we work, we’ve put together answers to the most common questions we receive.
1. What areas do you serve?
We’re based in Westhampton, NY and proudly serve homes within a 20-mile radius, including Hampton Bays, East Quogue, Remsenburg-Speonk, Riverhead, East Moriches, Eastport, Center Moriches and surrounding areas.
2. What’s included in a standard cleaning?
Standard house cleaning includes dusting, vacuuming, mopping, surface wiping, kitchen and bathroom cleaning, and trash removal. We can customize the service based on your needs.
3. What’s the difference between regular and deep cleaning?
Regular cleaning focuses on maintenance, while deep cleaning targets neglected or hard-to-reach areas like baseboards, inside appliances, tile grout, and more. We recommend a deep cleaning for first-time clients.
4. Do I need to be home during the cleaning?
Not at all. In fact, we strongly recommend that no one be present during the cleaning.
Working around people can slow down the process, and in some cases, additional time may be charged. To serve you better and ensure the highest quality results, we kindly ask that you allow our team the uninterrupted time and space needed to complete the job efficiently.
Many of our clients provide us with entry instructions—we’re happy to clean while you’re away and will always secure your home before we leave.
5. Are your cleaning products safe for pets and kids?
Yes! We use eco-friendly, non-toxic products that are safe for your family and pets.
For recurring cleanings, we kindly ask that clients provide their own cleaning products to maintain consistency and prevent cross-contamination between homes.
If you have any allergies or specific product preferences, let us know—we’re happy to accommodate.
6. How do I book a service?
If it’s your first time booking with us, please give us a call so we can schedule your initial service and ensure we understand your needs.
If you’re a recurring client, feel free to call or message us anytime to make changes to your schedule, request additional services, or update appointment times.
7. What payment methods do you accept?
Payment is due at the time of service.
We accept the following cashless payment methods:
- Zelle,Venmo, Cash, Credit/debit card (with a 3% convenience fee)
Let us know your preferred payment method ahead of time so we can make the process as smooth as possible.
8. What happens if I need to cancel or reschedule?
No problem! Just let us know at least 24 hours in advance. For last-minute cancellations, a fee may apply. Read our Cancellation Policy for more details.
9. Are you insured?
Yes. Breezy Home Cleaning LLC is fully insured for your peace of mind.
10. Do you bring your own supplies?
For one-time or deep cleanings, yes—we bring our own high-quality, eco-friendly cleaning products and tools at no extra charge.
For recurring services, clients are required to provide the cleaning products. This helps us maintain consistency and hygiene specific to your home and preferences. We’ll bring tools like vacuums and cloths if needed—just let us know!
Still have questions?
Contact us at [email protected] or call (631) 522-7033. We’re happy to help!